Understand what is happening
Clarify the question, work context, roles and conditions that shape the experience.
Our methodology
A public view of the work. Not a shortcut to a score.
A structured way to examine organizational performance while keeping context, evidence and the human experience in view.
The public journey
Four movements, grounded in the organization’s context.
Identify contributing causes
Examine evidence across decisions, leadership behavior, processes and stakeholder perspectives.
Design changes that can work
Create practical interventions with clear responsibilities, authority and adoption considerations.
Measure adoption and outcomes
Review progress every 90 days using relevant measures and balancing indicators.
A public framework
C-I-E: three lenses, not a validated score.
C-I-E means Competence, Impact and Empathy. It helps frame questions about capability and authority, meaningful outcomes, and perspective-taking and trust. It is not presented as a validated psychometric instrument or a single score.
Competence
Do people have the capability, information and authority needed for the work?
Impact
Are decisions and actions connected to meaningful outcomes?
Empathy
Are different perspectives understood, and are trust and human consequences considered?
The Empathy Group
/ Our Methodology
Clear scope. Independent judgment. Human consequences considered.
Questions leaders ask
A few useful answers before beginning.
Who participates?
The sponsor and a defined set of stakeholders whose work or decisions relate to the agreed scope. Participants and purpose are disclosed before interviews begin.
What does an audit cover?
A specified function or unit, workflows and relevant leadership, decisions, handoffs, bottlenecks and employee experience. Final scope is set in the statement of work.
What deliverables are provided?
Independent findings and a prioritized roadmap, with scope and format set in the signed agreement. We do not publish client-specific tools or private interview material.
How are interviews treated?
Themes are shared appropriately de-identified, within disclosed confidentiality limits. Absolute anonymity is not promised, and exceptions must be communicated.
What happens after 90 days?
A formal review examines progress against measures selected for the client context, including adoption and suitable balancing indicators. The audit includes a day-90 reassessment.
How is an audit different from implementation?
The audit diagnoses and recommends. Implementation is a distinct, separately priced 90-day partnership; it is not bundled with the audit.
The public overview does not include proprietary checklists, detailed interview scripts, scoring logic or private client tools.
Explore service scope